Te regalamos vocabulario en inglés para hoteles. Aprende expresiones útiles in no time at all!
bend the rules
/bénderuls
to change the rules in a way that is considered as not important or serious.
Example: A lot of hotels bend their rules for VIP guests.
craving
/kréiving
a strong desire or need for
Example: Pregnant women often have cravings for unusual foods.
demanding
/demánding
requiring a lot of effort or attention.
Example: He was a very demanding guest, nothing was good enough for him.
discretion
/discréshon
the quality of behaving or speaking in a way to avoid embarrassment or upset.
Example:When delivering room service orders to guests you may see something private so discretion is important
exceed
/eksíid
to be greater, better than or superior to.
Example: The hotel exceeded his expectations. He hadn’t expected such good service.
fulfill
/fulfíl
to do, perform or obey a task to the correct level.
Example: Although it wasn’t easy, the chef fulfilled all of the requirements to satisfy the restaurant critic.
fussy
/fási
very selective about what one chooses, hard to please.
Example: Most children are fussy eaters and will only try new foods if they are forced.
go the extra mile
/godiekstramáil
to do something more or greater than your responsibility or duty
Example: The staff went the extra mile to make sure that the guest was satisfied
let down
/létdaun
to disappoint or not to meet expectations.
Example: Hotels should try not to let down guests because if they do the guest may not return.
modify
/módifai
to make small a change to the form or character of
Example: The restaurant is famous for their Beef Wellington, which can be modified to a vegetarian version by using egg plant instead of beef.
no-show
/nóushou
a person who has made a reservation but doesn’t make use of the service
Example: The restaurant was fully booked last night but there were 7 no-shows so in the end they only served 37 covers.
pop out
/pópaut
to leave or go somewhere for a short time
Example: Please wait a moment, the receptionist has just popped out for a second.
sort out
/sórtaut
to clarify, explain or resolve
Example: There were a few problems with the reservation which needed to be sorted out before the guest arrived.
take care of
/téikerof
to assume responsibility for the support, maintenance or treatment of
Example: The hotel employees three child-minders who can take care of your children when needed.
track down
/trákdaun
to search for and find after difficulty
Example: It took several hours for the chef to track down a local source of smoked cheese.
try your best
/trai-iorbést
do everything within your power to achieve something
Example: The manager did his best to resolve the complaint to the satisfaction of the guest.
vegan
/vígan
not containing any meat or dairy products.
Example: Chefs often find it difficult to create exciting, tasty vegan dishes.
vegetarian
/veyetárian
not containing any trace of meat or meat products.
Example: Most restaurants offer a vegetarian option as standard.
wedding reception
/uédin-resépshon
the party or celebration after a marriage ceremony.
Example: The hotel can organize wedding receptions for up to 300 guests.
welcome basket
/uélcombásket
a selection of products, usually complimentary, which are waiting in a guests room for their arrival.
Example: The hotel gives all guests a welcome basket containing fresh fruit, home baked biscuits and a selection of preserves.
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